Ultradent Products streamlines dental EDI operations across Europe with ONESOURCE Pagero

As Ultradent looked to strengthen its EDI capabilities in Europe, the implementation brought several operational and technical challenges. The local team in Germany did not have dedicated in-house IT resources and instead acted as an intermediary between Ultradent’s IT organisation in the United States and Pagero, often coordinating work across different time zones.

At the same time, European EDI formats had not previously been used within the organisation. This created additional complexity around onboarding, testing, and establishing new processes internally. Rather than onboarding partners one at a time, Ultradent aimed to onboard multiple selected partners simultaneously, increasing the need for structured coordination and clear communication throughout the project.

The company needed a reliable partner that could support both the technical implementation and the operational rollout without placing unnecessary strain on local resources. Ensuring stable day-to-day EDI operations, while improving data quality and reducing manual administration, became central priorities for the business.

Ultradent started working with ONESOURCE Pagero in 2023, followed by preparation, internal testing, and onboarding before going live in June 2024. The implementation was completed through close collaboration between Ultradent’s IT team in the United States and Pagero’s project managers, helping the organisation navigate both technical integration requirements and new European EDI standards.

Today, the Pagero Health Centre is fully integrated into Ultradent’s daily workflows for order entry, order confirmation, and delivery notification. The solution provides the transparency and operational stability needed to efficiently manage EDI communication with customers while supporting automated and standardised processes across the business.

The implementation also supports continued expansion of Ultradent’s EDI operations. Several partners are already live on the platform, while additional customer rollouts are currently in planning.

Since implementing ONESOURCE Pagero, Ultradent has experienced clear operational improvements in its EDI processes. Automated workflows have reduced manual effort, improved data quality, and strengthened error prevention, particularly during high-volume year-end operations. The reduction in manual handling has also improved communication flows and enabled more efficient collaboration with customers.

For the first five connected customers, Ultradent estimates that the EDI process saves employees approximately 1.5 to 2 hours per week. The exact time saved varies depending on the size and complexity of each order. Employees working with EDI daily now spend less time on manual order handling, emails, and follow-up, freeing up time for other tasks and responsibilities.

Beyond operational efficiencies, the implementation supports Ultradent’s broader digital transformation goals. By improving internal processes, supporting more reliable data handling, and strengthening customer connectivity, ONESOURCE Pagero has become an important part of the company’s long-term strategy for scalable and efficient EDI operations.